These Terms and Conditions govern the purchase of products from gladerest via www.gladerest.com. By placing an order, you agree to these terms, which are structured to comply with United Kingdom, European Union, and United States consumer protection regulations.
Shipping and Delivery We provide international delivery services to customers located in Europe and the United States. To facilitate efficient transit, we collaborate with reputable priority courier services, including DHL, FedEx, and UPS. Estimated Transit Time: Most orders reach their destination within 3 to 9 working days following dispatch. Tracking Notifications: Transparency is central to our service. Automated status updates will be sent to the email address provided at checkout during key milestones, including order dispatch, arrival at regional sorting facilities, and when the package is out for local delivery. Delays and Investigations: Should an order exceed the standard delivery window, please contact us at picnic@gladerest.com. We will initiate a formal investigation with the respective carrier. Based on the outcome of the investigation, we will provide an appropriate resolution, which may include a full refund or a replacement shipment.
Risk and Title In accordance with the EU Consumer Rights Directive and the UK Consumer Rights Act 2015, the risk of loss or damage to the goods remains with gladerest until the physical possession of the products is transferred to the consumer (or a third party identified by the consumer to receive the goods). Ownership of the items transfers to the customer upon successful delivery and receipt.
Right of Withdrawal (14-Day Returns) We respect the statutory rights of our customers in Europe and the United Kingdom. No-Reason Returns: You have the right to cancel your purchase and return your items within 14 days of receipt without providing a justification. The items must be returned in their original, unused condition and in their original packaging. Return Shipping Costs: For “no-reason” returns under this 14-day policy, the customer is responsible for all return shipping costs. Given the international nature of our logistics and the dimensions of our products, please be aware that return shipping to our UK facility may be high. We recommend using a tracked and insured shipping service. Return Process: To exercise this right, please notify our support team at picnic@gladerest.com within the 14-day window to receive specific return authorisation and instructions.
Damaged or Faulty Goods If you receive a product that is damaged or exhibits functional defects, we aim to resolve the matter swiftly and professionally: Reporting: Please contact our after-sales service via email with clear photographic or video evidence of the issue. Quality Control Inspection: Depending on the nature of the defect, we may request that the item be returned to our UK facility for detailed quality control analysis to prevent future occurrences. In such instances, gladerest will cover all return shipping costs by providing a pre-paid label or reimbursing the shipping fees. Resolution: If a physical return is not deemed necessary by our technical team, a resolution (full refund or replacement) will be processed immediately based on the verified evidence provided.
Limitation of Liability gladerest is responsible for ensuring that goods are of satisfactory quality and fit for their intended purpose. Our liability is limited to the purchase price of the products. We do not exclude or limit liability for matters where it would be unlawful to do so under English, European, or US law.
Governing Law These terms are governed by the laws of England and Wales. For consumers residing in the EU or the US, additional mandatory local consumer protection laws may also apply.
Contact Information Brand: gladerest Address: 18 Lowndes Cl, Heaviley, Stockport SK2 6DW UK Email: picnic@gladerest.com Phone: +44 1614565758
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