At Gladerest, we are committed to providing reliable and transparent delivery services for outdoor recreation products. Our UK-based fulfillment center directly manages all logistics operations to ensure that every order is handled properly and delivered to customers in the UK, Europe, and the USA on time.
Dispatch Location All orders are processed and dispatched directly from our corporate facility: 18 Lowndes Cl, Heaviley, Stockport SK2 6DW UK. By centralising our dispatch operations at our registered address, we maintain direct oversight of the packing and preparation process, ensuring that your items are ready for international transit.
Shipping Regions and Partners We serve a global clientele, with a primary focus on the United Kingdom, European Union, and the United States. To maintain high service standards, we partner with premier priority logistical providers, including: DHL Express FedEx Priority UPS Worldwide
Estimated Delivery Timelines Transit Time: Most shipments to Europe and the United States typically arrive within 3 to 9 working days from the date of dispatch. Processing Time: Orders are generally processed within 1–2 business days. Please note that delivery windows are estimates based on average transit times provided by our carriers.
Customs and Import Duties (DDP Service) We offer a Delivery Duty Paid (DDP) service for all orders dispatched to the United States and the European Union. The price you see at checkout is the final price you pay. gladerest handles all customs clearance and local import taxes, ensuring a seamless delivery experience with no hidden fees or additional charges upon arrival.
Real-Time Tracking and Notifications We believe in keeping our customers informed at every stage of the journey. We utilise an automated notification system to provide status updates to the email address provided at the time of purchase: Order Dispatched: Sent as soon as your package leaves our UK facility. In Transit: Notifications sent when the parcel arrives at key regional logistical hubs. Out for Delivery: Sent when the local courier is scheduled to arrive at your destination.
Delivery Enquiries and Resolutions In the event that an order exceeds the standard estimated delivery window, gladerest takes full responsibility for coordinating a resolution: Investigation: Upon notification of a delay, we will immediately open a formal enquiry with the respective carrier (DHL, FedEx, or UPS) to locate the shipment.
Resolution Protocol: Based on the findings of the investigation, and if the parcel is deemed delayed beyond reasonable timelines or lost in transit, we will offer the customer a choice of a full refund or a replacement shipment at no additional cost.
Contact Information For any questions regarding the status of your shipment or our shipping practices, please contact us: Email: picnic@gladerest.com Telephone: +44 1614565758 Website: www.gladerest.com
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