This Privacy Policy describes how gladerest (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.gladerest.com. We are committed to protecting your privacy in accordance with the UK Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), and applicable United States federal and state privacy laws.
Information We Collect When you engage with our website to purchase outdoor leisure items such as picnic blankets or folding chairs, we collect specific information necessary to facilitate the transaction and provide customer support: Contact Information: Name, email address, telephone number, and postal address. Transaction Information: Details regarding the items purchased and the date of the transaction. Device Information: IP address, browser type, and interaction data collected via cookies to improve website functionality.
Legal Basis for Processing We process your personal data based on the following legal grounds: Contractual Necessity: To fulfil your orders and manage your account. Legal Obligation: To comply with statutory tax, accounting, and regulatory requirements. Legitimate Interests: To provide effective customer service and maintain the operational integrity of our website.
Payment Processing To ensure a reliable checkout experience, all payments are processed by our third-party payment processor, Stripe. When you provide your payment details, they are transmitted directly to Stripe. We do not store or have access to your full credit card numbers or sensitive authentication data on our servers. Stripe uses your personal data in accordance with their own privacy policy to process payments and prevent unauthorised transactions.
Data Retention We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including: Transactional Records: In accordance with UK and EU tax laws, we generally retain financial and order data for a period of seven (7) years from the date of the transaction. Customer Enquiries: Correspondence via picnic@gladerest.com is retained for a period necessary to resolve the enquiry and maintain service records, typically up to two (2) years. Legal Requirements: Information may be held longer if required by specific United States state statutes or to defend legal claims. Once the retention period expires, data is securely deleted or anonymised.
Data Sharing and International Transfers As an international business serving the UK, Europe, and the US, your data may be transferred across borders. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs), to maintain a level of protection equivalent to UK and EU standards. We do not sell your personal data to third parties.
Your Rights Depending on your location, you may have the following rights regarding your personal data: The right to access, correct, or request the deletion of your information. The right to object to or restrict certain processing activities. The right to data portability. To exercise these rights, please contact us at the details provided below.
Contact Information For any questions regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: Email: picnic@gladerest.com Telephone: +44 1614565758 Address: 18 Lowndes Cl, Heaviley, Stockport SK2 6DW UK
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